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Home Health and Hospice Frequently Asked Questions

What You Need to Know as You Seek Care for You or a Loved One

Don’t let your many questions about hospice or home health care prevent you from finding compassionate, expert support. We’ve answered the most common questions here, so you can make informed decisions for yourself or a loved one.

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Start with a conversation, not a contract. We make the process of finding care simple and personal. Call our CARE Team at (866) 296-0493. They’ll walk you through every step, answer your questions, and help you feel confident about your next move.

View our complete list of home care and hospice services.

Yes, round-the-clock care is available.

Home care and home healthcare are general terms for all services provided in the home.

However, home health services are skilled services provided by licensed professionals, such as registered nurses (RNs) and therapists. Visit our home health services page to learn more.

Yes. Contact our team to find out which Phoenix service is the best fit for your needs.

Yes. Our team is highly trained and sensitive to the needs of people with these conditions.

Hospice is a complete service offered by our team. Visit our hospice page to learn more.

Cost depends on what kind of care you need, how often you need it, and how it’s paid for. Here’s a quick breakdown:

  • Private duty care rates: Typically paid out-of-pocket, rates vary by location and level of care, such as whether you need personal care or nursing. Scheduling is flexible, allowing you to choose care in two-hour blocks of time or even 24/7 support.
  • Medicaid-covered programs: Medicaid may cover care through programs like Healthy Children and Youth Private Duty Nursing,
  • Private insurance: Ask your provider about reimbursements for some home health costs.
  • Veterans benefits: Contact the Department of Veterans Affairs’ benefits hotline at (877) 222-8387 to find out what may be covered.
  • Medicare-covered programs: Medicare may cover home health services and hospice.

Yes, but please refer to our answer to the question above to understand what may be covered by these plans.

If you or a loved one receives private duty care, we offer a payment plan for those with financial hardship. For all other services, please contact your state assistance program.

Minimums vary based on the service lines we provide. Medicaid programs are state-authorized and must follow the authorization provided for time spent receiving care. You can receive private duty care for at least two hours per visit.

If you’re starting to worry about your loved one’s safety, health, or independence, it’s time to explore options. Here are signs that home care might help:

Daily life is getting harder:

  • Trouble with bathing, dressing, or meals
  • Forgetting medications or missing appointments
  • Overwhelming errands and housekeeping

Health and safety risks are rising:

  • Frequent falls or mobility issues
  • Worsening chronic conditions
  • Noticeable weight loss or decline in hygiene

You’re feeling stretched thin:

  • Family caregivers feel burned out or overextended
  • You’re unsure what kind of help your loved one needs, but you know they need something
Yes, you are more than welcome to do so! Ask our team to set up this meeting.

Caregivers do not need to be licensed, but they are highly trained. We run background checks on all our employees.

We try to keep the same caregiver with patients as much as possible.

If you feel comfortable with this solution, we will fill the opening with another Phoenix caregiver.

Absolutely. Let us know how we can best meet your needs.

When we hire, we look for the “x-factor” that separates good nurses and caregivers from those who are genuinely excellent, committed, and compassionate. We also offer continued training and retention programs to keep the best talent on Team Phoenix.

Phoenix Home Care & Hospice has offices throughout Missouri, Kansas, and Illinois.

Phoenix Home Care & Hospice is unlike any other home health provider. When you choose Phoenix, you experience:

  • A relationship-centered approach; we care for the whole person.
  • Compassionate care centered on improving patients’ quality of life.
  • A commitment to providing New Beginnings for both patients and team members.
  • A talented care team, hand-picked for their skill, experience, and investment in professional growth.
  • Engaged founding members who keep us close to our mission and values.
Read our testimonials from clients here.
Contact Phoenix today.
(855) 881-7442
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